Job Description
We are looking to employ a Dynamic, high performing Sales Consultant at our Bloemfontein Branch. If you thrive in retail sales, commission, and a fast-paced environment, then we would love to hear from you.
Responsibilities
Sales maximization:
Maintain and increase sales
Ensure staff are aware of new stock and can answer product related questions
Ensure no quotation remains on the system for more than 7 days
Ensure available stock is pushed and sold
Ensure targets are met and business growth ensured
Providing excellent customer service at all times:
Ensure customer expectations are exceeded
Ensure that all customers are receiving service of the highest quality and standards
Ensure all queries have been attended to
Ensure that all customers have been contacted and that follow up notes are made on individual orders
Ensure all Coricraft values are lived and for all staff to attain the level of excellence required
Basic administration
Ensure the customer receives the correct products and delivery process is run in a smoother manner.
Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
Ensure that the correct amount and payment type is used when applying payment
Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
Ensure all customers are provided with constant service.
Ensure that stock levels are correct and minimize stock losses
Ensuring that showroom looks presentable at all times
To ensure a clean and tidy store in order to enhance display of the store
To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day's trade.
Incumbent achieves results in ways that build strong partnerships, both internally and externally
Client satisfaction / expectation management
Participate effectively in a team and self-management
Incumbent achieves results in ways that build strong partnerships, both internally and externally
Client satisfaction / expectation management
Attending to incoming calls
Attending to walk in customers
Following company policies and procedures
Qualifications
Must have a matric certificate (Grade 12)
2 years' retail sales experience in a Furniture/ linen/ Homeware environment
Sales qualification advantageous
Computer Literate
Knowledge of Syspro
Skills:
Good communication skills
Good people skills
Good administration skills