Sales Coordinator at ESKORT

QUALIFICATIONS:


Grade 12


EXPERIENCE:


Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.


JOB ACTIVITIES:

Customer Liaison


Accurately update customer information and or contact details required specifications
Customer Orders (Take and capture orders in an accurate manner)
Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.)
Update call lists
Up sale on every sales call made to customers


Pricing


Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
Approved changes are affected
Approved deals are affected
Pricing register updated to specifications
Ensure the correct pricing is loaded on the system when placing orders for all customer channels


Order Processing


Placing orders on the system once received from customers via phone.
Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries.
Capture orders receive on email and from Key Account Managers.


Tracking Orders


Inform customers about Late deliveries.
Inform customers on short / out of stock on deliveries.
Inform customers if delivery dates need to be changed due no stock.


Documentation


Keep records of calls and sales and note useful information.
Safekeeping of all hard copy and soft cop documentation.


Reporting


Close all open calls and make sure the customers did receive the stock.