MINIMUM REQUIREMENTS
Diploma or Degree (NQF Level 6+) in Sales, Logistics, Marketing, or Supply Chain
Minimum 10 years' experience in international freight forwarding and clearing sales, with proven track record of client acquisition and retention
KEY RESPONSIBILITIES
Business Development & Client Acquisition
Identify, qualify, and secure new business opportunities in line with UFFC's strategic growth plan, including new sales, between 8 to10 New Sales Visits per week
Develop and maintain a strong pipeline of prospective clients through market intelligence and networking.
Present tailored logistics solutions that align with client requirements and company capabilities.
Negotiate and close contracts within company pricing and margin guidelines.
Meet and exceed agreed sales targets and profitability metrics.
Account Management & Client Retention
Maintain strong, ongoing relationships with existing clients, ensuring continued satisfaction and retention.
Conduct regular client visits, performance reviews, and business reviews to identify upselling or cross-selling opportunities.
Act as the main commercial contact between clients and UFFC's operational teams to ensure seamless service delivery.
Resolve customer complaints or challenges promptly, maintaining UFFC's reputation for professional service.
Commercial & Financial Management
Achieve agreed sales revenue and profit targets in line with UFFC's commercial objectives.
Build and maintain a sustainable client base through long-term, profitable
Ensure all client proposals and quotations are commercially viable, accurate, and approved in line with UFFC's pricing and margin structures.
Manage client accounts in collaboration with Finance to ensure timely invoicing and payment collection.
Actively support the Finance Department in resolving client payment delays,
disputes, or credit-related issues to maintain positive cash flow and minimise debtor days.
Maintain an accurate record of client volumes, profitability, and growth trends for reporting purposes.
Capture and maintain all sales opportunities, pipeline data, and client financial information accurately in the company's CRM system, ensuring management has reliable data for financial planning and forecasting.
Participate in quarterly business reviews to assess client performance and profitability.
Market Intelligence & Strategy
Monitor competitor activity, market trends, and pricing shifts to identify growth opportunities.
Provide feedback to management on emerging markets, potential clients, and strategic partnerships.
Contribute to the formulation of sales strategies and marketing initiatives.
Collaboration & Internal Alignment
Work closely with operations, finance, and management to ensure smooth handover of new clients and accurate billing.
Communicate client requirements clearly to internal stakeholders, ensuring
expectations are met.
Participate in weekly and monthly sales review meetings and submit regular activity reports.
Compliance & Governance
Adhere to company policies, pricing authority limits, and approval processes.
Ensure client contracts are properly documented and authorised.
Maintain confidentiality of all clients and company information in accordance with UFFC's NDA and POPIA compliance