Primary Roles and Responsibilities
Support our Sales team with converting cold leads to warm leads, thus, helping us with increasing the number of food partners on our platform.
To achieve agreed KPIs and targets by proactively selling, product offerings, always aiming to meet customer needs and exceed customer expectations as well as attaining a minimum number of customer audits as per your KPI per week to ensure an effectively managed customer base
To ensure all sales administration and coordination is accomplished effectively & accurately in order to provide a seamless handover to the operations team.
Managing both new and existing customer requirements to understand, anticipate and practically meet their needs, whilst spotting potential sales opportunities.
To self-generate sales leads through networking, referrals and warm/cold calling
Setting up appointments and visiting potential customers for new business
Through training and learning provide pre-sales technical expertise and product education to customers
Conduct market research to identify selling possibilities
Collaborate with team to achieve better results
To take personal ownership for the delivery of agreed SMART objectives set within the department.
To proactively identify and assist the Sales and Marketing Manager and other senior managers to obtain real and sustained, continuous improvement, throughout the business and execute the same in a timely manner
To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
Has the ability to work flexible hours around the needs of both customers and the company.
To undertake any other duties as requested by the Sales and Marketing Manager in accordance with the scope and responsibilities of the role.
This role is responsible for driving both existing and new business and will be expected to work closely with other departments to ensure a seamless experience for customers, ensuring realistic expectations from the outset.
Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our partners, including sustainable economics for both parties
Act as an ambassador
Spread and enact the company's culture:
Work hard as a team and execute fast
Act with initiative, anticipating the consequences of our decisions and always seeking the long-term benefit
Embrace feedback as a core part of our jobs
Be direct, honest and trustworthy
Stay generally lean. We spend company resources as we spend our own money—carefully
Work hard to learn the company's A to Z to understand the consequences of our actions individually and at a company level
If you see a problem that's not in your department, try to fix it anyway. We follow up and we brainstorm until it's solved
Be humble - Never say, "That's not my job!"
Academic Qualifications
Degree level in a business or Social Sciences related field, or having equivalent work experience
Proficiency in English (Excellent verbal and written communication skills)
Computer Literacy: Knowledge and Confidence in MS office
Experience
At least 1-2 years' experience of sales or marketing in a B2B environment
Sales and marketing best practice / knowledge of current tools (i.e., CRM tools)
Skills
You are aligned with our company values and enact them both in your personal and professional life
An energetic and outgoing team player with high levels of integrity, confidence and resilience
A creative thinker and an individual keen on developing their existing skills as well as learning new ones
A highly motivated self-starter and completer/finisher who is able to work under pressure but who will not compromise on quality
An individual with a strong business acumen, who feels comfortable in making decisions, and in handling contractual and commercial negotiations with prospects
An individual sharing the Company's values of hard work, integrity, honesty, expertise and great service.
A lifelong learner, who will embrace the opportunity to acquire new skills and ideas, potentially through self-study
Swahili or any other local language is an advantage