Key Responsibilities
Global Sales Hub Management
Team Leadership: Manage a team of Sales Representatives working across early, late, and graveyard shifts
Performance Tracking: Monitor live chats, emails, and calls regarding product inquiries, order tracking, and technical sales support
Scheduling: Ensure proper coverage to meet the needs of our global markets (from 8 am SAST to 5 pm PST)
Quality Control: Maintain the highest standard of product knowledge and customer service across all e-commerce platforms
South African Market Development
Direct Sales: Drive revenue growth for the company's products within South Africa
Channel Management: Manage and expand our network of resellers and affiliates
Partnerships: Manage key partnerships of South Africa
Field Marketing: Oversee on-site demonstrations and represent the company at major golf tournaments and industry events
HQ Liaison & Reporting
Strategic Alignment: Coordinate directly with the COO in USA to align local efforts with global marketing and sales goals
Reporting: Provide weekly insights into sales performance, market trends, and team productivity
Sales Strategy & Market Expansion
Target Audience Identification: Proactively identify and engage with new customers, including golf instructors, club fitters, and driving range facilities for the company's integration
Needs Assessment: Conduct thorough consultations to identify unique customer requirements and tailor solutions accordingly
Promotions: Work with COO and VP of Marketing to plan Shopify promotions, including the creation and performance tracking of promotional codes
Sales Operations & CRM Management
CRM: Maintain records within the CRM
Lead Management: Execute immediate follow-ups and maintain high engagement levels throughout the sales cycle
Objection Handling: Confidently address customer concerns and objections
Technical Expertise & Post-Sale Support
Data Proficiency: Maintain a strong understanding of analytical golf data to provide expert insights to clients
Product Evolution: Assist in the testing, validation, and approval phases of new hardware and software releases.
Account Management: Provide post-sale support and foster continuous relationship building to ensure long-term customer retention
Requirements
Qualifications: Bachelor's degree in Business, Sales, Marketing, Commerce, or a related field preferred (Equivalent industry experience will be considered where formal qualifications are not present)
Experience: 5+ years in Sales Management, preferably within the golf, sports tech, or luxury hardware industries
Communication: Exceptional verbal and written English skills
Flexibility: Ability to work South African office hours, with two days per week requiring an afternoon/evening shift to overlap with the US Eastern Time Zone
Technical Aptitude: Deep understanding of (or ability to quickly learn) launch monitor technology and data-driven golf performance
Network: Existing relationships within the South African golf industry is a significant advantage