About the Role
The role holder is responsible for growing the Retail Sales portfolio, balance sheet, and effective management of sales staff in order to manage cost and maximize profitability.
Key Accountabilities
Drive set targets through customer growth and retention across all lines; deposits, lending, Cards, and NFI
Deposit mobilization
Plan, drive and monitor the Branch sales strategies through segment focus, customer focus needs-based selling
Develop and refine regional sales toolkits, client materials and training to reflect the various target proposition
Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
Cost management and Revenue Generation
Drive cheap deposits to reduce on the cost of funds.
People management
Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
Continuous review & appraisal of sales staff performance and immediate corrective action.
Ensure sales staff are motivated for maximum productivity
Cultivate a team culture that enhances support for each other to ensure overall productivity.
Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
Ensure discipline and adherence to staff code of ethics by sales staff.
Ensure planned leave schedule & execution for branch sales staff.
Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
Qualifications
A Degree in a business-related field from a recognized institution
Minimum of 5 years' experience in sales management within the Banking Industry
Demonstrate knowledge of banking operations.
Problem solving and analytical skills
Demonstrate integrity and ethical standards
Attentive to details