Sales Manager

Key Responsibilities

• Personally originate SME and trader loans, manage a sales pipeline, and develop relationships with high-value and repeat borrowers.
• Lead, coach, and manage field sales officers and call centre sales teams to achieve monthly disbursement targets.
• Set sales targets, monitor pipeline performance, and conduct regular reviews to improve lead conversion.
• Improve telesales performance through effective call scripts, customer segmentation, daily call targets, and lead follow-up.
• Build partnerships with anchor buyers, cooperatives, employers, trade associations, and other relevant groups to generate lending opportunities.
• Recruit and manage affiliate and referral agents to expand customer acquisition.
• Monitor disbursements, conversion rates, portfolio quality, and PAR; prepare regular sales reports and maintain accurate CRM records.

Requirements

• 5 - 7 years of relevant experience in SME/trader lending within a microfinance bank, NBFI, finance company, or similar lending institution.
• Verifiable personal loan origination experience within the Lagos market.
• Proven experience managing sales teams and delivering monthly lending or disbursement targets.
• Experience managing field sales, telesales, or call centre sales teams is an advantage.
• Strong understanding of SME credit assessment, loan documentation, and lending processes.
• Experience using Zoho CRM or a similar CRM platform.
• Ability to demonstrate sales performance through measurable disbursement results, portfolio size, and portfolio quality/PAR.

The Client Is Looking for Someone Who

• Is a hands-on sales leader who can both originate loans and lead a team.
• Has a strong network among Lagos SMEs, traders, and relevant business communities.
• Can build productive referral partnerships and consistently generate qualified lending leads.
• Understands the balance between aggressive sales growth and responsible lending.
• Is target-driven, analytical, proactive, and effective at coaching salespeople.
• Technical Skills Required:
• SME and Trader Loan Origination
• Sales Pipeline and Portfolio Management
• Sales Team Leadership and Coaching
• Field Sales and Telesales Management
• Lead Generation and Conversion
• Partnership and Channel Development
• SME Credit Assessment and Loan Documentation
• CRM Management (Zoho or similar)
• Sales Reporting and Performance Tracking
• Portfolio at Risk (PAR) Monitoring