Job Summary
We are seeking a highly organised, analytical, and results-driven Sales Operations Lead to support and optimise our commercial operations.
The successful candidate will be responsible for sales pipeline management, CRM governance, commercial reporting, bid coordination, forecasting, and process improvement initiatives that drive revenue growth and operational efficiency.
This role requires a professional who can translate data into actionable insights, improve sales processes, enhance visibility across the sales funnel, and work closely with cross-functional teams to ensure seamless commercial execution.
Key Responsibilities
Manage and maintain the sales pipeline and CRM data integrity.
Monitor sales performance, pipeline movement, conversion rates, and revenue metrics.
Produce regular sales reports, dashboards, and forecasting insights.
Coordinate proposal and bid submissions across multiple departments.
Improve sales processes, reporting structures, and operational workflows.
Support the adoption of AI-powered tools and automation to improve sales productivity.
Collaborate with Sales, Partnerships, Product, Finance, Legal, and Delivery teams to drive commercial success.
Qualifications
Bachelor's Degree in business administration, Marketing, Economics, Finance, Data Analytics, Information Systems, or a related discipline.
Relevant certifications in Sales Operations, Revenue Operations, CRM Administration, Data Analytics, Project Management, or related fields will be an added advantage.
Requirements & Experience:
Minimum of 5 - 7 years' experience in Sales Operations, Revenue Operations, Commercial Operations, CRM Administration, Sales Enablement, Business Operations, Bid Management, or related roles.
Demonstrated experience managing sales pipelines, forecasting, CRM systems, commercial reporting, and performance tracking.
Experience coordinating bids, proposals, tenders, and cross-functional commercial initiatives.
Strong understanding of sales processes, revenue operations, pipeline management, and business reporting.
Proven ability to analyse data, identify trends, and provide actionable recommendations to management.
Experience driving process improvement, operational efficiency, and commercial governance.
Proficiency in Microsoft Excel, Microsoft 365, CRM platforms, dashboards, and reporting tools.
Experience within technology, professional services, HR services, recruitment, assessment, training, compliance, identity management, or enterprise solutions environments is an advantage.
Key Competencies:
Strong analytical and problem-solving skills.
Excellent organisational and project coordination abilities.
Strong stakeholder management and communication skills.
High attention to detail and process discipline.
Ability to manage multiple priorities and deadlines effectively.
Familiarity with AI-enabled productivity and sales tools.
If you have a passion for commercial excellence, data-driven decision-making, process optimisation, and revenue growth, we encourage you to apply.