Sales Operations Assistant at OneDayOnly

About You


You're the behind-the-scenes wizard who somehow knows where the SOP is, who missed training, which spreadsheet needs updating, and why the meeting invite disappeared. You thrive on organised chaos, colour-coded trackers, smooth onboarding experiences, and being the person everyone quietly relies on to keep the Sales team functioning like a well-oiled machine. Equal parts admin guru, spreadsheet enthusiast, and professional problem-preventer, you love turning "Where do I find this?" into "Already sorted."


Responsibilities:

Training & Onboarding Support:


Assist with onboarding preparation and coordination for new Sales team members.
Assist in preparing training materials and resources.
Track attendance, onboarding progress, and training completion.
Support training sessions and workshops.


Documentation & Process Support:


Assist with maintaining SOPs, guides, and operational documentation.
Help ensure resources remain organised, accessible, and updated.
Support formatting and structuring of training or process materials.


Reporting & Administrative Support:


Assist with operational reporting and data tracking.
Compile recurring reports, trackers, and summaries.
Support quality check administration and follow-through.
Help monitor recurring operational issues or gaps.


Operational Coordination:


Assist with recurring operational tasks and workflows.
Support coordination of meetings, workshops, and team initiatives.
Help ensure operational follow-through on assigned tasks.


Sales Team Support:


Assist the Sales Team with basic operational or process-related questions.
Help direct queries to the appropriate stakeholder where needed.
Support smoother day-to-day operational execution.


Team Engagement & Logistics Support:


Assist with organising team builders, learning sessions, and other initiatives.
Support coordination of logistics, communication, and scheduling.


Experience and Qualifications:


Bachelor's degree.
Previous administrative, operational, training, coordination, or support experience advantageous. Strong technical skills.
Comfortable working with spreadsheets, trackers, and documentation.
Experience in retail, e-commerce, operations, training, or support environments is advantageous. Highly organised and detail-oriented.
Reliable and consistent in follow-through.
Eager to learn and develop professionally.
Comfortable working in a fast-paced environment.
Curious and willing to ask questions.
Structured in communication and task management.
Comfortable working with systems, and documentation.
Able to handle repetitive tasks accurately while remaining proactive.
Positive, collaborative, and team-oriented.