Job Description
The Sales Operations Associate - Beverages & Snacks will provide critical back-office and administrative support to the sales team, ensuring efficient order processing, accurate reporting, and smooth coordination between sales, distributors, logistics, and finance. The role is essential in driving sales efficiency, data accuracy, and operational excellence within a fast-moving FMCG environment.
Key Responsibilities
Provide back-office and administrative support to the Beverages & Snacks sales team
Process, validate, and manage sales orders accurately and within agreed timelines
Coordinate closely with sales representatives, distributors, logistics, and finance teams to ensure seamless order fulfillment
Maintain and update customer master data, pricing structures, and promotional schemes in the system
Prepare and analyze daily, weekly, and monthly sales performance reports
Track promotions, discounts, and in-market execution to support sales effectiveness
Handle distributor and customer queries, ensuring timely follow-up and resolution of pending issues
Support sales planning, forecasting, and reconciliation activities
Ensure compliance with internal controls, pricing policies, and approval processed
Requirements
Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Commerce, or a related field
2 - 4 years of experience in sales operations, sales administration, or a similar role, preferably within FMCG
Strong working knowledge of MS Excel (reporting, analysis, pivot tables)
Experience working with ERP systems (SAP knowledge is an added advantage)