Sales Order Processing Executive at Vision Plus

What You will Do

Key Responsibilities


Receive, verify, and accurately enter customer purchase orders (dealers, retail chains, online platforms, and corporate clients) into the ERP/inventory system (Zoho Inventory).
Confirm product availability with the warehouse team and coordinate stock allocation against approved orders.
Generate proforma invoices, delivery notes, tax invoices, and credit notes in a timely and accurate manner.
Liaise with the logistics and warehouse teams to ensure timely picking, packing, and dispatch of orders.
Track order status from confirmation through to delivery; proactively communicate updates to sales representatives and customers.
Process returns, exchanges, and credit claims in coordination with the after-sales and finance teams.
Reconcile dispatched orders against received purchase orders and flag discrepancies to supervisors.
Maintain accurate and up-to-date records of all orders, shipments, and correspondence in Zoho CRM and Zoho Inventory.
Support the sales team with order-related reports, stock availability queries, and outstanding order tracking.
Coordinate with the finance team to ensure invoices are raised correctly and on time to support collections.
Monitor and manage backorders; communicate expected lead times clearly to all stakeholders.
Assist in generating daily, weekly, and monthly order processing and sales performance reports.
Ensure compliance with company credit limits, pricing approvals, and authorization workflows before processing orders.
Support periodic stock reconciliation exercises with the warehouse team.


Who We are Looking For

Qualifications & Experience


Diploma or Bachelor's degree in Business Administration, Commerce, Supply Chain Management, or a related field.
Minimum 2 years of experience in sales order processing, order management, or a similar operations role — ideally in FMCG, electronics, or distribution.
Hands-on experience with an ERP or inventory management system (Zoho Inventory, SAP, Sage, or equivalent).
Proficiency in Microsoft Excel and Google Sheets for data entry, tracking, and reporting.
Strong numerical accuracy — ability to verify quantities, prices, and totals without errors.
Familiarity with Kenyan VAT, ETR invoicing requirements, and standard trade documentation is an advantage.
Excellent written and verbal communication skills in English and Kiswahili.
Ability to work under pressure in a fast-paced distribution environment and meet tight deadlines.
High attention to detail, strong organizational skills, and a process-driven mindset.
A team player who can collaborate effectively across Sales, Warehouse, Finance, and Logistics teams.


Benefits

What We Offer


Competitive salary package commensurate with experience.
A high-growth work environment with a dynamic, energetic team.
Exposure to Kenya's top retail and e-commerce channels (Naivas, Carrefour, Quickmart, Jumia, and more).
Training and development opportunities across our Zoho business software stack.
Staff product purchase benefits on Vision Plus electronics and appliances.
Medical cover and statutory benefits as per Kenyan labour law.
A culture that rewards initiative, accuracy, and ownership.


Who We are Looking For

Qualifications & Experience


Diploma or Bachelor's degree in Business Administration, Commerce, Supply Chain Management, or a related field.
Minimum 2 years of experience in sales order processing, order management, or a similar operations role — ideally in FMCG, electronics, or distribution.
Hands-on experience with an ERP or inventory management system (Zoho Inventory, SAP, Sage, or equivalent).
Proficiency in Microsoft Excel and Google Sheets for data entry, tracking, and reporting.
Strong numerical accuracy — ability to verify quantities, prices, and totals without errors.
Familiarity with Kenyan VAT, ETR invoicing requirements, and standard trade documentation is an advantage.
Excellent written and verbal communication skills in English and Kiswahili.
Ability to work under pressure in a fast-paced distribution environment and meet tight deadlines.
High attention to detail, strong organizational skills, and a process-driven mindset.
A team player who can collaborate effectively across Sales, Warehouse, Finance, and Logistics teams.