Duties and Responsibilities
The holder of this position is required to execute all the duties and responsibilities detailed below;
Customer Service and Care
Handling members' queries that are within office authority.
Member education and sensitization on new developments.
Initiate development and regular review of the customer service charter.
Selling
Sell and market all Sacco products.
Prepare presentations for prospective customers.
Recruit new members to the Sacco.
Marketing
Prospect for new business.
Implement all marketing and business growth strategies.
Develop and execute an annual strategic marketing plan that will expand the Sacco's brand awareness, growth and service.
Participate in trade fairs, marketing promotions, road shows and any other publicity campaign as may be assigned and providing reports on the same.
Relationship Management
Establish and maintain effective working relationships with members.
Member education - communicate Sacco information to the customers on any new policies that may be implemented.
Visit clients to get complaints/comments and handling complaints at the field level.
Maintain and develop corporate image and reputation and protect society brands.
Qualifications.
Education
Diploma in Marketing, Business or a Related Field.