Key Responsibilities & Criteria
Revenue & Target Achievement:
Drive the team to consistently achieve and exceed monthly, quarterly, and annual sales targets.
Monitor pipeline performance, conversion rates, and revenue growth.
Team Leadership & Performance Management:
Supervise, mentor, and coach Sales Executives to improve productivity and professionalism.
Conduct regular 1-on-1 meetings, performance reviews, and field supervision.
Enforce accountability and discipline within the team.
Sales Strategy Execution:
Implement company sales strategies and ensure proper execution at the field level.
Identify high-value prospects (e.g., high bandwidth clients, estates, corporate accounts) and guide the team accordingly.
Client Relationship & Escalation Management:
Support the team in closing key deals and managing high-profile clients.
Handle escalations professionally and protect the company's brand image.
Ensure excellent customer experience from prospecting to deployment.
Reporting & Performance Analytics:
Track daily sales activities, PIF submissions, follow-ups, installations, and revenue reports.
Analyze data to identify gaps and recommend corrective actions.
Provide timely and accurate reports to management.
Compliance & Process Adherence:
Ensure strict adherence to company policies, SLA standards, pricing guidelines, and approval processes.
Monitor timely submission of documentation and proper follow-through on installations and billing.
Training & Value Proposition Reinforcement:
Continuously train and reinforce the company's core value propositions (e.g., dual-link redundancy, proximity to data center, uptime guarantee, cost effectiveness).
Improve team objection-handling, closing skills, and follow-up discipline.