Job Description
Alert Engine Parts is searching for a Telesales:Specialist to join the team in East Rand. The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction.
Requirements:
Matric
At least 5 years' experience as telesales or sales representative in Spares/Motor/Engine parts
Extensive experience in a telesales/call centre environment dealing with customer needs
Basic knowledge of the operations of an Internal Combustion Engine
Technical/Mechanical background- Desirable
Product Knowledge
Telephone etiquette and professionalism.
Some business acumens, understanding the costs and breakeven scenarios of customer service delivery.
Thorough knowledge of the geographical area of responsibility.
Should be able to carry out his/her responsibilities with little supervision.
Be a good planner and time manager.
Above average negotiator.
Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.ÃÂâÃÂÃÂÃÂï
Ability to work with management effectively and cooperatively
Honest and show integrity
Clear criminal record
Key Performance Indicators includes, but not limited to.
Receive inbound customer sales inquiries
Provide support and pricing details in response to inbound enquiries
Identify sales leads and escalate them to external sales staff
Process sales orders
Ensure customer satisfaction through great service
Provide quotations, product, and service information
Explore new potential markets
Increase profitability and maintain sales targets
Promote the features and benefits of the company's products / services
Arrange dispatch and administration of products and services sold
Receive, manage, or escalate customer complaints related to the sale of products and services
Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents
Maintain client databases
Closing Date 15 July 2026