Role Purpose
To manage a portfolio of salvage matters (motor and non-motor) with salvage service providers and assisting the claims department in finalising all salvage matters.
Requirements
Qualifications & Experience
Matric / Grade 12
60 FAIS Credits
Insurance qualification preferable
RE5
10 years' experience in short-term insurance environment, specifically motor
Computer literacy (MS Word, Outlook and Excel)
Intensive knowledge of claims and salvage environment
Relevant motor industry experience (salvage, towing, assessor, salvage yard management, SAPS, ICB)
Basic mechanical / vehicle knowledge
Valid driver's license
Duties & Responsibilities
Salvage Upliftment and Assessment
Load upliftment vehicle on salvage dealer portal.
Arrange and monitor collection of salvage vehicles.
Liaise with towing operators and negotiate fees.
Ensure timely upliftment to reduce storage costs.
Ensure that vehicle is assessed by Motor assessor within the agreed SLA.
Validate CODING of vehicle.
Stock in vehicle once deemed a write off.
Track and update salvage status on systems.
Documentation & Compliance
Book collection of Natis documents from client / broker.
Request settlement letter from INSTRACK for finance vehicles.
Request Natis document on INSTRACK for financed vehicles.
Complete required salvage documentation process and system updates.
Handle title holder documentation and deregistration processes.
Update salvage register.
Auction Sales Management
Manage SIB TAT.
Identify missing or damaged parts before auction.
Ensure branding removed before auction and manage complaints, client removal of items.
Apply reserves on CODE 2 vehicle upon inspection for enhanced returns.
Prepare salvage vehicles for auction.
Financial Control
Manage salvage dealer credit control as per SLA.
Capture salvage money on claims system.
Allocate salvage money to floats.
Track outstanding payments.
Approve and pay release fees.
Stolen and Recovered Vehicle
Ensure vehicle circulated on UNICODE.
Ensure all recovered vehicle documentation is accurate and complete.
Confirm police clearance documentation before processing.
Verify deregistration status where applicable.
Update internal claims and salvage systems accurately.
Coordinate vehicle collection from SAPS pounds.
Liaison during all hours with SAPS and building relationships across the industry with ICB and other stakeholders.
Stakeholder Communication
Liaise with brokers, internal claims teams, procurement, service providers, SAIA, ICB and policy holders.
Competencies
Attention to detail
Strong administrative skills
Negotiation skills
Strong communication skills
Time management
Problem-solving ability
Knowledge of motor vehicle components
Strong sense of moral values and confidentiality
Closing Date
2026/04/22