What will you do?
As a SAP HCM Application Manager, you will be responsible to oversee and maintain smooth technical support operations within the SAP ECC HCM and Success Factors platform as a service.
You will report to the Head of SAP Centre of Expertise (CoE) within Sanlam Group Technology (SGT) and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
Your client, Human Capital Support Services (HCSS) in Group HC, provides a chargeable offering to over 45 businesses in Sanlam Group and is responsible for, amongst others, HR and payroll processing, payroll payments and reconciliations, manning the HC service desk, translating business requirements into change requests, and high-level troubleshooting in the centralised HCM system.
What will make you successful in this role?
Application Management & Support:
Oversee the day-to-day operations, performance, and stability of SAP HCM, SuccessFactors and related applications/integrations.
Ensure adherence to SLAs, incident resolution, and change management processes.
Manage integrations with third-party systems, SAP HCM and SuccessFactors.
Leadership & Governance:
Lead a team of SAP HCM and SuccessFactors specialists and external service providers.
Define standards, policies, and procedures for SAP HCM and SuccessFactors application management.
Act as the primary point of contact for HC leadership regarding system capabilities, issues, and roadmaps
Enhancements & Projects:
Drive continuous improvement, system enhancements, and optimisation initiatives.
Manage BAU SAP HCM-related projects from initiation to delivery, ensuring alignment with HC and IT strategy.
Oversee testing, release management, and system upgrades.
Stakeholder Management:
Partner with HC business stakeholders to translate business requirements into system solutions.
Provide functional and technical guidance on SAP HCM and SuccessFactors capabilities and best practices.
Ensure compliance with data protection, audit, and regulatory requirements.
Qualifications
Matric
Bachelor's degree or Diploma, preferably in Computer Science, Information Systems or related
ITIL Certification or similar
Experience
At leats 8 years in SAP Service delivery and/or SAP HCM Team Lead or Manager
At least 5 years in technical support of SAP HCM and/or Success Factors
Involvement in 2-3 full SAP HCM or SuccessFactors lifecycle projects
Knowledge and Skills
Advanced knowldge of SAP service delivery principles
Advanced knowldge of planning deliverables i.e. timelines and resources
SAP Payroll, Time Management, Personnel Administration and Organisational management
Success Factors Onboarding, Recruiting and Employee Central
SAP Self Service applications will be advantageous
Success Factors Talent modules will be advantageous
Advanced knowldge of system change management processes preferably using JIRA or similar
Waterfall methodology
Agile methodologies will be advantageous
SAP ABAP will be advantageous
Interpret and interrogate written requirements specification documents
Ability to prioritise tasks
Ability to negotiate with various stakeholders