Reports To: SAP Lead / Finance /Manufacturing/ Logistic/ IT Head
Role Purpose
Act as a bridge between business and SAP, ensuring effective system usage, solving business issues, and driving continuous improvement and digital adoption across modules.
Key Responsibilities
Understand end-to-end business processes and align SAP usage accordingly
Act as the first point of contact for SAP-related queries and resolve issues with a business-first approach
Guide users on best practices and correct system usage
Identify process gaps and drive improvements, automation and digital initiatives
Ensure master data accuracy and process discipline
Support SAP enhancements, testing and system upgrades
Prepare SOPs and conduct user training sessions
Collaborate with stakeholders to translate business needs into SAP solutions
Key KPIs
Quality and effectiveness of issue resolution
Improvement in business process efficiency
User adoption and system utilization
Data accuracy and compliance.
Experience & Qualification
Background in Finance / Operations / IT
Experience in SAP implementation/support projects preferred
Key Skills:
Hands-on SAP knowledge across any modules (SD, MM, FI/CO, etc.)
PPQM, MM, FICO and SuccessFactors modules
Deep understanding of business processes and controls
Strong problem-solving and analytical skills
Exposure to reporting/analytics tools (Excel, Power BI preferred)
Good communication and stakeholder management.