As a Process Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. SATIC PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them to deliver results.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behaviour to build quality relationships.
Uphold the firm's code of ethics and business conduct.
Responsibilities of role
Conduct process mapping and reengineering activities to identify areas for improvement and develop streamlined processes.
Lead and manage process improvement projects, utilising Lean Six Sigma methodologies to identify and eliminate waste, reduce defects, and improve overall efficiency.
Collaborate with cross-functional teams to implement process changes and ensure successful adoption.
Experience in understanding and improving controls in a process to ensure quality.
Provide guidance and support to project teams, ensuring adherence to Lean Six Sigma principles and methodologies.
Collaborate with clients to understand their business needs and develop tailored solutions to drive transformation and achieve desired outcomes.
Utilise industry knowledge and experience in Insurance or financial services to provide insights and recommendations for process improvement initiatives.
Experience required
Strong knowledge and understanding of Lean Six Sigma principles and methodologies.
Experience working with clients and driving transformation initiatives.
Industry experience in Insurance or financial services is highly desirable.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Ability to manage multiple projects and priorities in a fast-paced environment.
Qualifications / Certifications required
NQF Level 7 or above (ZA)
Lean Six Sigma Certification Black Belt required