Job Purpose
To manage the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls during open office hours.
To ensure that all guests are attended to in a very conducive and serene environment.
Core Responsibilities and Key Result Areas
Front Desk Management:
Receive mails, documents, proposals, and correspondence on behalf of the company and dispatch to the appropriate department with log books
Ensure a clean front desk area and office environment
Attend to the phone calls and route calls to appropriate member of staff, when required
Maintain high level of professionalism and dressing.
Management of Guests and Enquiries:
Welcome visitors into the office
Liaise with security post to get clearance before allowing guests are allowed come in.
Ensure staff members are duly notified of awaiting guests to manage reception space.
Ensure that all visitors, guests and clients are attended to timely.
Direct visitors to the appropriate member of staff.
Liaison Services:
Issue (Releases) cheques to staff, store accountants, suppliers and contractors
Ensure follow up on the communication lines in terms of credit balance for the office
Issue supplier's application form
Manage the collection of registration fee and issue receipts of suppliers
Register suppliers cheques on the information management system for cheque confirmation.
Key Performance Indicators
Quality of Customer Service
Improvement of Reception productivity
Rate of professionalism.
Requirements
Educational Requirements:
A good first degree in Business Administration or related discipline.
Experience Requirements:
Minimum of 2 years' experience in a similar role is required.
Professional Requirements:
Possession of any relevant certification is an added advantage.
Knowledge Requirements:
Demonstrates Communication skills
Demonstrates Problem Solving & Analysis skills
Knowledge of Food Industry trends and practices.