Primary Reporting: Senior Engineer - MSAN & Field Reporting
Secondary Reporting Head - Enterprise Technical Support
Department: Technology
Leadership Level: Individual Contributor
Job summary/ Job purpose/ Role Intent:
The Sectional IP Network Engineer - Field will be responsible for achieving MSAN network availability and customer uptime KPI's through on-site power related maintenance for assigned MSAN nodes, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs. He/ She will also be required to carry out Feasibility & Implementation, billing related disconnection and reconnection of ISDN & PSTN circuits at the MSAN level.
Organization Structure (must include who this position reports to)
Head
ETS
Senior Engineer
MSAN & Field
reporting
SECTIONAL IP
NETWORK
ENGINEER-FIELD
Job Magnitude: Team Size
Number of employees directly reporting to this job: 0
Number of indirect reports (i.e. employees reporting to the direct reports): 0
Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job: 0
Key Responsibilities
Maintain consistent MSAN availability through proactive maintenance of the nodes power supply.
Timely management of assigned MSAN & Switch power related faults and resolution within SLA.
Facilitation of key updates during the restoration journey to ensure customer is fully updated.
Carry out Feasibility, Implementation and disconnection/reconnection of ISDN and PSTN circuits.
Customer setup documentation.
Maintain safe work environment by following HSE, engineering standards, procedures, and legal regulations.
Keep track of individual performance and suggest initiatives to improve.
Monitor and track network costs and align with Finance.
Any other duty as may be assigned and or delegated by line manager.
Principal Outputs for this role
Work within the allocated monthly fuel limit.
Provide Street MSAN power meter readings to finance by 20th of every Month.
99.65% Average MSAN Availability for Nairobi MSANs for the Year.
90% of all Nairobi MSANs should be on target with regards to Power.
90% of all Nairobi MSANs above 90% with regards to Power.
80% of disconnected lines to be reconnected within 2 hours after payment of bills.
Customer SLA management - 80% of all assigned provision & cessation cases to be completed within 24 Hours.
80% of faults to be resolved within 4hrs.
Carry out routine maintenance on all the MSAN nodes on quarterly basis and provide power autonomy status and recommendation for each node.
Complete assigned Feasibility tickets within 24 Hours.
Qualifications- Academic and Professional
Relevant Bachelor's degree or Higher Diploma in Telecommunication and training in technology/ Engineering.
Proficiency in MS Office tools
Valid Kenyan driving license
Experience
3-5 years working in Telkom industry.
Strong organizational skills with a minimum of 1-2 years of relevant technical experience. within a large national network.
The ability to plan and prioritise own and team's work.
Calmness under pressure.
Ability to work as a part of a team.
Continual Improvement.
Depth/Breadth of expertise.
Self-motivated.
Competencies/Skills
Technical Competencies
Must have experience with hands on proficiency in installation and maintenance of power equipment.
Knowledge of SIP and experience in working with SIP providers.
Must have routing and switching experience with hands on proficiency in configuring
Multivendor Routers and Switches.
Cisco qualifications or any other IP Network certification.
Functional Competencies
Team Work
Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities Innovation
Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organisation to continuously improve overall performance and generate new business ideas
Managing Risks
Review calculated risks after considering the potential organisational and stakeholder concerns;
Identifies areas of potential risks and create backup plans for any contingency; Encourages others to explore new opportunities for business
Analytical Thinking
Comprehend and identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning
Relationships / Contacts / Communication
(indicate the nature of the most important internal and external relationships that are relevant)
Who (internal & external) Why (purpose of communication) and How often?
Internal: Technology and business functions
External: Stakeholders and Customers
Vendors: MSAN/Power Spares Vendors
Frequent - information sharing, problem solving, projects
Frequent - information sharing
Frequent - information sharing
Planning / Organising / Integrating
Major Challenges/Problem Solving
(Provide 2-3 examples of the major challenges and problems, which need to be solved in this job, and the nature of the job's role in solving these problems e.g. make recommendation or final decision)
Own decisions or Recommendations
(Provide 2/3 examples of decisions or recommendations the job holder is mandated to make)
Operating environment
(Provide a brief description of the environment within which the job operates e.g. remote locations, multiple interfaces across units, function head, multi-function, etc.)
Management planning cycle (Micro vs Macro planning)
(What type of planning is required and how long in advance?)
Location: Central
Travel: When required
Shift work: When required