Key Responsibilities
Performance Monitoring & BI Collaboration
Work closely with the Business Intelligence (BI) team to monitor daily, weekly, and monthly product and segment performance.
Review dashboards, reports, and performance trackers to identify gaps, anomalies, and underperformance.
Catalogue performance issues and observations in a structured and traceable manner.
Issue Tracking & Follow-through
Log issues identified through BI reports, customer feedback, and internal reviews.
Actively follow up with relevant stakeholders (product, sales, IT, support, finance, etc.) to drive resolution.
Track issues to closure and provide regular progress updates.
Insights & Analysis
Collate insights from customers, account teams, support teams, and internal meetings.
Translate qualitative feedback and quantitative data into concise insight summaries.
Support recommendations for product and engagement improvements.
Reporting & Visibility
Support preparation of daily, weekly, and monthly performance updates.
Maintain simple dashboards, trackers, and action logs.
Highlight risks, trends, and exceptions requiring escalation.
Documentation & Knowledge Management
Prepare meeting notes, summaries, and presentations.
Maintain organised documentation of segment performance and resolutions.
Support preparation of internal reviews and planning sessions.
General Support
Assist with ad-hoc analysis, presentations, and special projects.
Support planning and preparation for customer engagements.
Required Skills & Competencies
Undergraduate or recent graduate in Business, Economics, Engineering, Data/Analytics, Marketing, or related discipline
Exposure to BI tools or reporting is an advantage
Strong analytical and problem-solving skills
High attention to detail and follow-through
Strong organisational and documentation skills
Good written and verbal communication skills
Comfortable working with data, reports and presentations
Proficient in Microsoft Excel, PowerPoint, collaboration tools (e.g. Teams).
Knowledge of BI dashboards and internal performance trackers.
Structured mentoring and regular check-ins with the segment team.