Senior Analyst, Industry Insights Retailers at NielsenIQ

You'll be working within the Analytics & Insights team, responsible for delighting clients around South Africa through delivering retail measurement insights and analysis for Retailer clients.

Responsibilities
Service Management:


Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in South Africa
Support the generation of thought leadership materials.
Support account team building materials to new conversations with prospect clients
Providing performance overview analysis and business issue analysis to Retailer clients
Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients
Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience


Efficiency / standardization / transformation:


Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
Mapping of all deliverables committed to with the customer
Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
Fulfilment of the service model agreed with the client (service mix).
Promote self service to customers
Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)
Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in the knowledge NielsenIQ
Plan trainings with clients to ensure the above-mentioned points


Self-development:


Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
Incorporation of the service code and golden rules in the day-to-day business.