Job Description
An established and growing technology-focused organisation is looking for an experienced Senior Business Analyst to join its team in Umhlanga. This is an exciting opportunity for someone who thrives on improving business performance through process optimisation, data-driven decision-making, automation, and emerging technologies
Working closely with senior leadership, you will play a key role in shaping business strategy by analysing complex business challenges, identifying opportunities for improvement, and implementing innovative, technology-enabled solutions that drive operational excellence
What You'll Be Doing
Analyse and optimise business processes across multiple departments
Identify inefficiencies and implement scalable process improvements
Drive automation initiatives and support digital transformation projects
Develop business cases, dashboards, reports and performance metrics
Translate complex business requirements into functional specifications and process documentation
Lead stakeholder workshops to gather requirements and define solutions
Collaborate with executive, commercial and technical teams to deliver strategic initiatives
Identify opportunities to leverage AI, business intelligence and advanced technologies to improve business performance
Strengthen data governance, reporting accuracy and business insights
Support change management, user adoption and continuous improvement initiatives
What We're Looking For
Bachelor's Degree in Business, Information Systems or a related field
Minimum 4 years' experience as a Business Analyst or in a similar business improvement role
Proven experience in business process optimisation and process mapping
Strong analytical, problem-solving and critical thinking skills
Experience with automation, data analytics and business intelligence tools
Exposure to ERP, CRM and cloud-based platforms (Azure or AWS advantageous)
Experience working across multiple business functions
Excellent stakeholder management, presentation and communication skills
Experience within the ICT or Telecommunications industry will be advantageous