Senior Business Analyst – Home Loans (CPT Hybrid) at Datafin Recruitment

ENVIRONMENT:


A dynamic Financial Services Provider seeks the expertise of a Senior Business Analyst to help strengthen and evolve its Home Loans platform and operating capabilities through structured analysis, pragmatic solution design and effective delivery execution.
You will be responsible for understanding business problems, designing practical and scalable solutions, and ensuring initiatives are successfully delivered into production.
This role extends beyond traditional requirements gathering. You will be expected to take ownership of initiatives from early problem definition through implementation.
The successful incumbent must have 7 - 10+ years Business Analysis experience with a solid understanding of APIs and integrations, Relational data models, SQL concepts, System architecture principles, Workflow orchestration, Event-driven processes, CI/CD concepts, Testing approaches & Traceability practices.


DUTIES:

Business Analysis & Requirements Engineering -


Understand and analyse business problems, opportunities and operational challenges.
Facilitate workshops and discovery sessions with stakeholders.
Elicit, structure and document requirements, business rules and decision logic.
Produce requirements that are complete, traceable and implementation ready.
Challenge assumptions and identify opportunities to simplify or optimise processes.
Ensure requirements focus on business outcomes rather than system replication.


Process & Customer Journey Design -

Design and optimise end-to-end Home Loans journeys, including:


Lead acquisition
Pre-qualification
Application capture
Bank submission
Fulfilment
Post-approval servicing


Partner interactions - Define:


Process stages
Statuses
SLAs
Handoffs
Exception handling
Operational controls
Ensure processes are scalable, measurable and practical to operate.


Solution Analysis & Technical Design -


Work with Architects and Engineering teams to translate requirements into implementable solutions.


Contribute to:


API specifications
Data mapping exercises
Integration requirements
Functional decomposition
System interaction diagrams
Event and workflow definitions


Understand and guide decisions relating to:


System boundaries
System-of-record ownership
Integration patterns
Automation opportunities
Data lineage
Participate actively in solution reviews and challenge designs where necessary.


Delivery Ownership -


Take ownership of initiatives through delivery.
Responsibilities include:
Supporting backlog creation and refinement
Breaking work into deliverable increments
Clarifying requirements during implementation
Supporting testing activities
Validating delivered functionality
Coordinating user acceptance activities
Managing scope decisions
Assisting with production readiness
Remain accountable for ensuring the delivered solution meets the intended business outcome.


Stakeholder Management -

Act as the primary interface between:


Home Loans Operations
Sales teams
Product Owners
Technology teams
Support teams
External partners where required
Facilitate decision-making.
Manage competing priorities.
Escalate risks proactively.
Build trusted relationships across business and technology teams.


Continuous Improvement -

Identify opportunities to improve:


Existing operating models
Manual processes
Customer experiences
Reporting capabilities
System usability
Ways of working
Contribute to analysis standards, templates and best practices within SBE.


REQUIREMENTS:


7 - 10+ years Business Analysis experience.
Proven experience delivering initiatives from concept through implementation.
Working within lending, banking, financial services or operational environments preferred.
Experience working within Agile and hybrid delivery environments.
Experience supporting Engineering teams during implementation.
Working on integration-heavy initiatives.


Strong understanding of:


APIs and integrations
Relational data models
SQL concepts
System architecture principles
Workflow orchestration
Event-driven processes
CI/CD concepts
Testing approaches
Traceability practices
Ability to communicate effectively with Architects, Developers and Quality Engineers.


Advantageous -


Experience reverse engineering legacy systems.


ATTRIBUTES:


Structured thinker.
Curious and analytical.
Comfortable challenging stakeholders constructively.
Strong ownership mindset.
Delivery-focused.
Pragmatic decision-maker.
Comfortable operating in ambiguity.
Excellent written communication skills.
Able to influence without formal authority.
Balances attention to detail with delivery momentum.