Senior Clerk at eThekwini Municipality

Key Responsibility Areas:


Undertakes enquiry and counter duties to resolve customer queries and to ensure that the services provided are in accordance with policies and standards.
Registers, terminates and transfers accounts via counter or telephones.
Solves consumer queries and take responsibility to update the account details.
Investigates all bad debts outstanding.
Authorises re-connection orders for water and electricity services on receipt of full payment.
Compiles daily statistics of all counter queries and telephone calls.
Loads credit authorities for water and electricity via the credit authority system to recover outstanding debts.
Undertakes data checking, data monitoring and data capturing in order to ensure that customer and account information is verified and correct.


Competencies:


Problem Solving
Organisational Awareness
Ethics & Professionalism
Use of Technology
Data Processing & Analysis
Interpersonal Relationships
Service Delivery Orientation
Communication
Client Orientation & Customer Focus
Cognitive Ability
Resilience
Learning Orientation


Qualifications
Essential Requirements:


Grade 12 (NQF Level 4) or equivalent.
1 Year relevant experience.
Computer Literacy.


Preferred Requirements:


2 Years relevant experience.