Job purpose
The Senior Contracts & Leads Administrator will be responsible to facilitate and provide a wide range of administration, analyses and reporting duties with regards the consolidation and finalisation of SVC sale contracts; the purchasing of sales stock, the updating of the contracts system and the resolution of queries across the process to ensure the seamless implementation and consistent delivery of services provided by the Sun Vacation Club to all clients and stakeholders, in line with Company procedures and with the aim of creating great memories for our guests and stakeholders.
Behavioural Competencies
Deep customer and market understanding
Responsive to customer feedback
Demonstrate endÃÂâÃÂÃÂÃÂÃÂtoÃÂâÃÂÃÂÃÂÃÂend ownership for resolving customer problems
Accountability
Continuous improvement
Transparency
Collaborative and a team player
Clear communicator
Takes ownership
Technical Competencies
Clerical Administrative functions
SVC product and procedure knowledge
Excellent written and verbal communication skills
Sales processes and protocols
Data Capturing and Typing skills
Accounts reconciliations
Timeshare industry knowledge is an advantage
Computer Literacy (MS Office / TSW)
IFS (Purchase requisitions)
Ability to work with and maintain confidential information
Job Requirements
Qualifications
Grade 12/ Matric
2-Year Diploma in Finance or Business Administration
Experience
A minimum of 5 years administration experience working with contracts or accounts
Previous experience in and knowledge of Timeshare is essential