Senior Corporate Life Servicing Officer at Britam

Job Purpose:


The job holder will be responsible for ensuring effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.
Assist the Assistants/Officers to meet the set SLAs and TATs by providing basic guidance on processes and procedures.


Key responsibilities:


Business Retention & Growth - Ensure retention by providing superior services, regular client visits and attending scheme renewal meetings to advise clients on cover enhancements.
Relationship Management - Building strong and effective business relationships with our existing clients/intermediaries. Support collaboration with internal and external partners.
Scheme Compliance - Ensuring all schemes are on-boarded, administered and managed in full compliance with existing legislation and internal processes and procedures.
Risk and Compliance - Ensure compliance to procedures and processes.
Credit Control - Participate in credit control meetings and assist in resolution of matters raised in the credit control meeting.
Trainer and Subject Matter Expert - Serve as a subject matter expert and trainer to newly recruited Life Servicing Assistants.
Member Education - Assist in planning member education and sensitization activities and initiatives.
Reconciliation - Reconcile and prepare statements for assigned financial accounts and forward the same for approval to the Corporate Life Servicing Manager.
Intermediary Management - Perform intermediary on boarding, prepare SLAs, ISAs and IPSAs and ensure sign of all intermediary related documents.
Premium Collection - Manage premium collection and refund procedures for lost accounts. Monitor premium arrears for policy movements and share reports with Sales and Finance.
Administration of combined solutions i.e. Group Life & GPA/WIBA policies.
Generate and dispatch periodic customer statements.
Prompt handling of queries from intermediaries and direct clients.
Prepare reports as and when required.
Delegated Authority: As per the approved Delegated Authority Matrix.


Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required


Bachelor's degree in a business-related field.
Professional studies in insurance - AIIK or ACII.
3-6 years' experience in a busy insurance company.


Technical/ Functional competencies:


Knowledge of group life service operations.
Knowledge of insurance industry and concepts.
Planning and organization skills.