Overview
To lead and optimise the end-to-end credit control function for a defined customer portfolio by ensuring effective debt collection, accurate financial processing, risk mitigation, and strong stakeholder engagement, while supporting cash flow management and business sustainability.
Qualifications
Matric is essential with accounting
BCom Degree
Experience
Minimum 5 - 7 years' experience in credit control, with exposure to complex or high-value portfolios
Experience in ERP systems (e.g. D365) and customer portals
Duties
Credit Control & Collections Management
Drive the timely collection of outstanding debts to ensure optimal cash flow
Proactively monitor aged receivables and follow up on overdue accounts via calls, emails, and engagement with sales teams
Investigate and resolve payment delays, disputes, and account queries efficiently
Recommend and implement credit limit reviews based on customer trading patterns and risk exposure
Manage complex and escalated accounts, ensuring resolution and risk mitigation
Financial Processing & Reconciliations
Perform accurate allocation of customer payments to accounts based on remittances
Conduct daily reconciliations between systems and monitor customer account balances and credit limits
Process credit notes, debit notes, and pricing adjustments, ensuring compliance and accuracy
Manage returns, consignment stock invoicing, and related financial documentation
Invoicing & Billing Oversight
Oversee accurate and timely invoicing, including verification of pricing, purchase orders, and quantities
Manage specialised invoicing such as free-text invoices, intercompany charges, and service-related costs
Ensure invoices and supporting documents (e.g. PODs) are distributed promptly to customers
Coordinate invoicing through customer portals and ensure compliance with customer-specific processes
Cash Flow & Reporting
Prepare and maintain accurate cash flow forecasts, highlighting expected inflows and risks.
Produce and analyse aged debtors reports, identifying trends and root causes of non-payment.
Provide regular reporting to management on collections performance and outstanding risks.
Support audit processes by providing required financial documentation and reconciliations.
Stakeholder & Relationship Management
Build and maintain strong relationships with customers to facilitate efficient collections.
Collaborate closely with sales and operations teams to resolve disputes and support business continuity.
Liaise with banks, auditors, and external stakeholders where required (e.g. foreign payments, compliance documentation).
Ensure effective communication across internal and external stakeholders.
Risk Management & Compliance
Monitor and enforce adherence to credit policies, procedures, and limits
Identify high-risk accounts and implement mitigation strategies
Ensure all transactions and processes meet audit and compliance requirements
Maintain proper documentation and control over financial records
Operational Excellence & Process Improvement
Drive continuous improvement in credit control processes, systems, and reporting
Enhance efficiency through automation, improved controls, and workflow optimisation
Maintain accurate and organised records on shared platforms (e.g. Teams, systems)
Handle ad hoc financial and operational tasks as required
Job Competencies
Strong business and financial acumen
Advanced problem-solving and analytical skills
Excellent communication and negotiation skills
Conflict management and customer focus
High level of integrity and accountability
Ability to work under pressure and meet deadlines
Deadline:26th June,2026