Senior IT Business Analyst at Britam

Job Purpose


The Senior System Support Analyst - Asset Management (BAM) is responsible for ensuring the end-to-end reliability, scalability, and business alignment of the Core system and all supporting digital and integration ecosystems that enable Britam Asset Managers' operations, sales, and customer experience.


Key Responsibilities


Drive continuous enhancement of Unit Master to support evolving BAM business needs, products, and regulatory requirements
Translate business requirements into system configurations, functional enhancements, and scalable solutions
Lead delivery of technology components for BAM initiatives, including new fund launches, digital products, and distribution channels
Identify, design, and implement process automation opportunities to reduce manual effort and improve turnaround times
Drive straight-through processing (STP) across onboarding, transactions, reconciliations, and reporting
Design and support integration solutions between the core system, digital platforms and third-party platforms
Ensure seamless digital self-service capabilities for clients and sales teams, improving customer experience and adoption
Lead data flow design and optimization, ensuring real-time or near real-time synchronization across systems
Manage and coordinate system changes, releases, and upgrades, ensuring minimal business disruption
Engage vendors and partners to deliver enhancements, integrations, and platform improvements
Proactively identify technology gaps and recommend innovative solutions to support BAM growth and efficiency


Knowledge, experience and qualifications required


Bachelor's degree in Information Technology, Computer Science, Business Information Systems or relate field
4-6 years' experience in IT Services and System Development, preferably within financial services, asset or wealth management
Proven experience delivering end-to-end system implementation or transformation projects
Strong understanding of asset management and investment operations, including unit trusts, pension funds, equities, fixed income, and portfolio management processes
Demonstrated experience in stakeholder management across business and IT functions
Experience in data analysis, reporting, and use of analytical tools (e.g. SQL, Excel, Power BI)
Solid knowledge of IT systems architecture, including front, middle, and back-office systems
Understanding of data flows, system integrations, APIs, and data governance principles