Senior Journey Concierge

Primary Responsibilities Include: Curate tailored journeys across Southern Africa that are thoughtful, seamless and personal to each guest. Build and maintain deep knowledge of our destinations, properties, experiences and partners. Work closely with internal teams and trusted partners to deliver the experience promised to every guest. Collaborate closely with preferred partners to ensure they reflect the standards and experience expected from Belmond. Identify opportunities to enhance journeys while supporting commercial objectives Ensure guest preferences, requirements and operational information are communicated accurately and on time. Take ownership of issues as they arise and work collaboratively to achieve effective resolutions. Provide day-to-day guidance and support, helping the team prioritise effectively and deliver consistently high standards. Manage quotations, reservations and travel arrangements accurately and efficiently. Support conversion of enquiries through timely follow-up and strong relationship management. Maintain an understanding of rates, availability and commercial considerations to support sound decision-making. Requirements What You Bring: Significant experience in luxury travel, destination management, hospitality, safari operations or a related guest-focused environment. Proven experience designing and managing complex, tailor-made itineraries for discerning travellers. Strong knowledge of Southern Africa's destinations, lodges, experiences, logistics and travel networks. A genuine passion for travel and creating meaningful experiences. Exceptional communication and interpersonal skills. Strong administrative and reservation management capabilities