Key Purpose
The Discovery Gap Cover business is looking to recruit an exceptional individual to play a central role in shaping, driving and executing the growth strategy of the Discovery Gap Cover business.
This role is responsible for translating strategic priorities into measurable commercial outcomes across product innovation, distribution, customer experience, retention and operational execution. The successful candidate will work closely with the Gap Cover Managing Executive and senior stakeholders across the business to identify growth opportunities, influence strategic direction, and lead the implementation of high-impact initiatives.
We are looking for a smart, self-driven individual who thrives in a fast-paced and innovative environment, is energized by solving complex business problems, and has the ability to influence execution across multiple teams. This is a unique opportunity for someone who wants to help build and scale a growing business while gaining exposure to strategic leadership within Discovery Health.
The Senior Manager: Gap Cover will:
Drive the execution of portfolio growth strategies and strategic business priorities
Lead cross-functional implementation of key strategic initiatives across the business
Identify opportunities to improve customer value, business performance and operational efficiency
Design and execute customer value management and retention strategies
Support the development of innovative products, distribution strategies and customer solutions
Translate strategic objectives into measurable delivery plans and business outcomes
Provide strategic insights, reporting and recommendations to executive leadership forums
Principal Accountabilities
The successful applicant will be responsible for but not limited to the following job functions:
Analyse market trends, customer insights and competitive dynamics to identify growth opportunities
Support the development and execution of business, product and distribution strategies
Lead and coordinate the implementation of strategic initiatives across multiple business areas
Collaborate with R&D, Marketing, Sales, Operations and Service teams to ensure successful execution and delivery against strategic objectives
Design, implement and optimise customer value management interventions across acquisition, retention, churn management and cross-sell opportunities
Develop and implement innovative go-to-market strategies to support business growth
Prepare strategic proposals and business cases for partnerships, new business opportunities and product enhancements
Identify opportunities to improve operational efficiency, scalability and customer experience
Drive delivery accountability and ensure strategic initiatives achieve intended commercial outcomes
Provide ongoing reporting, performance analysis and actionable business insights
Support governance and business reporting requirements, including Exco, Board and regulatory engagements
Competencies
Strategic and innovative thinker with the ability to challenge conventional approaches
An ability to deal with complexity, ambiguity and constant change
An ability to deal with complex issues as well as migrate between detailed and high-level requirements
Strong analytical, problem solving and research skills
High degree of ownership and accountability
Strong stakeholder management capability
Ability to influence and negotiate with impact across divisions and teams at all levels, and with external parties
Ability to define problems, collect data, establish facts, and draw valid conclusions
A keen interest and deep understanding of business dynamics and strategic challenges
Sophisticated written and verbal communication skills for executive-level internal and external delivery
A passion for personal development and growth, with a high learning potential
Strong delivery orientation with a commitment to excellence and measurable impact
Energy, enthusiasm and the need to want to find the "fun" in the work
Education and Experience
A minimum of 7 years in Customer Value Management (CVM) including leadership responsibility for at least 2 years
A minimum of 3 - 4 years Healthcare and/or Insurance business experience with demonstrated accountability for strategic delivery and commercial outcomes
Strong experience in distribution, customer experience and journey, churn retention, campaign management and customer lifecycle management.
Advantageous: Experience in the management of a health insurance product with a proven track record of innovation, delivery, and performance
Advantageous: Management consulting background
Discovery Health experience (Advantageous)