ENVIRONMENT:
A leading digital technologies company is looking for a Senior IT Manager, who will be at the helm of their IT operations, ensuring their infrastructure and IT governance is robust, secure, and scalable. You'll lead a talented team, drive strategic initiatives, and shape the future of their Tech landscape.
DUTIES:
Infrastructure Support / IT Management
Oversee the day-to-day operations of the IT department, ensuring effective management and monitoring controls
Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution
Monitor operational performance and implement proactive measures to prevent recurring issues
Act as the final escalation point for major incidents and service outages
Managing internal support desk
Support procurement activities for hardware, software, and services
Lead cybersecurity initiatives, including vulnerability management, patching, and threat mitigation
IT strategic planning and budgeting
Monitor operational performance and implement proactive measures to prevent recurring issues
Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance
Oversee backup, disaster recovery, and business continuity planning, ensuring readiness for potential IT disruptions
Collaborate with cross-functional teams to align infrastructure capabilities with business objectives and project requirements
Participate in strategic planning forums to improve IT operations and define future technology initiatives
External It Solution and Delivery
Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution
IT services delivery for managed services
Support the onboarding of new managed services clients into the NOC and SOC
Collaboration in the implementation of managed services solutions
Ownership, management, and operational implementation of ITIL-aligned processes.
Infrastructure monitoring, ensuring availability and reliability of IT services
Support and collaboration implementation of solutions with project management and bid office
Ensuring effective transition from project delivery into operational support
Manage vendor relationships related to infrastructure, security
IT Governance & Compliance
Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance.
Internal and External IT service frameworks
Own and drive security governance across the organisation
Liaise with auditors, regulators, clients, and internal stakeholders on security and compliance matters
Own and drive information security governance across the organisation
Lead ISO 27001 compliance and audit readiness processes
Leadership & Team Management
Strategic reporting to the COO and executive leadership
Act as a trusted advisor to internal departments and key clients
Identify skills gaps and support training and capability uplift.
Lead, mentor, and develop IT engineers and support staff.
Foster a collaborative, accountable, and high performance culture.
Identify skills gaps and support training and capability uplift.
Support recruitment, onboarding, and succession planning within the IT function
REQUIREMENTS:
Technical Competencies:
Architecture
Database administration
Infrastructure
Quality management and assurance
Systems design and integration
Service management processes
IT support troubleshooting
Qualifications Experience:
3-year Degree / N-diploma (NQF 6) preferably in Information technology or related studies
Min of 8 years' experience in IT leading the NOC and SOC environment
Certifications and Licenses:
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
ITIL Practitioner V4 Certification
CompTIA Network+
Microsoft Certified: Azure Administrator Associate
AWS Certified SysOps Administrator - Associate
SolarWinds Certified Professional (SCP) - Network Performance Monitor (NPM)
ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)
Microsoft Certified: Azure Administrator Associate
Additional Requirements:
Solar Winds
Service now (SNOW)
Thousand eyes
ATTRIBUTES:
Strategic insight
Change Management
Innovation
Performance Optimisation
Dealing with Ambiguity
Commercial Acumen
Decision Making
Advising and influencing
Team Leadership
Motivating and inspiring
Networking
Collaborating
Ownership
Continuous learning