Role Overview
We are seeking an experienced and innovative Manager to lead our Financial Services & Digital Experience team. This role is ideal for a strategic thinker with a strong background in financial services, digital transformation, and customer experience. You will be responsible for driving digital innovation, enhancing client engagement, and delivering value through technology-enabled financial solutions.
Key Responsibilities
Lead digital transformation initiatives within the financial services sector.
Develop and implement strategies to enhance customer experience across digital platforms.
Collaborate with cross-functional teams to design and deliver innovative financial products and services.
Monitor industry trends and emerging technologies to inform strategic decisions.
Manage client relationships and ensure delivery of high-quality solutions.
Drive business development efforts and support proposal development.
Mentor and develop junior team members.
What We're Looking For
First degree as well MBA/ MSc., and PhD in relevant courses is a plus
Minimum of 8 years consulting experience or relevant industry experience preferred
Experience working with External or Internal clients in the Financial Services sector, Telecoms and FMCG on corporate and business strategy, digital strategy and transformation and customer strategy (CX and UX)
Shaping, planning, and executing complex strategic workstreams as part of client projects, with support from Senior Managers, Directors, or Partners
Undertaking analysis, translating the analysis into useful findings and quality assuring the results in conjunction with project leadership
Leading data gathering required to solve complex problems in a short timeframe
Developing hypotheses and insights to unlock challenging client problems
Identifying and addressing client needs, rapidly building credibility, and maintaining and utilizing networks of client relationships.