Senior Officer - Early Arrears Management at Family Bank Ltd

Job Purpose:


Collections and Recoveries of early arrears.


Key Responsibilities


Identify and review continually processes and procedures within the Region Perform collection function of early arrears in 1-90DPDs that will entail among others, the following.

Demand and enforce repayment of the delinquent loans from Relationship offices and branches.
Negotiate for repayment with defaulting customers during recovery enforcement process.
Monitor arrangements for payments from bad debtors.
Visit the clients/businesses with struggling loan facilities.
Review daily system/credit monitoring loan reports and identify non-performing accounts with irregularities and proactively follow-up to ensure corrective action taken in line with credit policy.
Facilitate issuance of demand letters, instructions to repossess and statutory notices that are due.


Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory conclusion.
Liaise with Legal Department recovery litigations and where legal interpretations are required.
Managing effective relationships with internal and external customers.
Ensure effective communication with internal and external customers in writing (correspondence), on phone or in person.
Prepare, submit detailed and accurate reports from recovery assignments making actionable businessoriented recommendations to management
To supervise, coach and train staff in Early Arrears management (if any).
Training staff on collection as well as continuous development of the team through proper leadership, mentoring and coaching.
Monitor and evaluate the performance of individuals and the regional team to ensure that maximum effort is directed towards achieving the regional objectives.
Accountable for the branch team's compliance with regulations and the Bank's policies and procedures.
Achieve credit control assessment targets / audit.
Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work efficiency
Perform any other official duties as allocated by management from time to time.


Qualifications:


Hold a Bachelor's Degree in Business, Accounts, Finance or related field.
Professional Credit or Debt recovery qualifications a plus.
Have a minimum of four (4) years practical experience with proven result-oriented track record in recoveries.
Experience in banking & legal background a plus.
Sound knowledge of the Bank's policies and procedures
Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.