Senior Quality Engineer at Airtel

Job Description


The Senior Quality Engineer role reports to the Radio, Planning and Optimization Lead. He/she will be responsible for the optimization of 2G/4G/5G mobile services towards delivery of excellent network service that will always enhance customer experience.


Responsibilities

The role holder duties will include but not limited to:


Share regular network insights with key focus on tool usage i.e. Geolocation and SON
Deliver network level quality of service (QOS) performance and regulatory targets
End to end performance monitoring and evaluation, drill down analysis and take appropriate KPI optimization actions to resolve emerging quality issues.
Oversee and share insights on new feature trials and impact assessment before massive roll-out
Proactively track and manage customer complaints as captured on internal customer experience platforms
Track and review 2G, 4G and 5G capacity to identify existing or potential bottlenecks for appropriate actions to be taken
Timely and accurate KPI reporting as required


Qualifications

Qualifications, Competencies and Behaviors required:


Undergraduate in Electrical, Telecommunication Engineering or related degrees with at least 3 -5 years hands - on experience on 2G, LTE/5G Optimization
Working knowledge on Geolocation, SON, Netact, Google earth and Mapinfo.
Working knowledge or experience in Nokia and/or Ericsson equipment will be an added advantage
Ability to manage an outsourcing partner to effectively deliver on service level agreements
A team player with excellent problem-solving skills
Keen attention to details
Strong planning, analytical and execution skills
Proactive with a can-do attitude.