A growing payroll and consulting business is looking for a Senior Sage Payroll Support Consultant to join their team. This is not a back-office processing role. They need someone hands-on, client-focused, commercially aware, and confident enough to manage payroll support while also identifying opportunities to grow accounts and bring in new business.
You'll work closely with clients across payroll processing, compliance, system support, and consulting while becoming a trusted advisor to businesses that rely on accurate payroll and exceptional service.
What You'll Be Doing
Supporting clients telephonically and onsite with Sage Pastel Payroll queries
Processing weekly, fortnightly, and monthly payrolls
Managing EMP501 reconciliations and E@syFile submissions
Assisting clients with payroll compliance and legislative updates
Troubleshooting payroll issues and providing practical solutions
Building and maintaining strong client relationships
Assisting with administrative support where needed
Identifying opportunities to upsell payroll packages, consulting services, upgrades, and additional support offerings
Canvassing for new business during quieter periods
What We're Looking For
Minimum 10 years' experience working on Sage Pastel Payroll
Sage Pastel Payroll qualification is non-negotiable
Strong knowledge of Sage products
PCC knowledge is essential
Advanced Microsoft Excel skills
Experience working with E@syFile and payroll submissions
Strong communication and client service skills
Commercial mindset with confidence speaking to clients
Ability to work under pressure and manage multiple priorities
Own reliable vehicle essential
Matric and relevant tertiary qualification