Key Responsibilities include but are not limited to:
Handle escalated customer queries and ensure accurate, timely resolutions
Process sales orders and manage customer data with precision
Assist in overseeing and guiding junior sales administrators when required
Provide support to management with reporting, sales analysis, and forecasting
Coordinate with internal teams to ensure customer service excellence
Contribute to improving administrative systems and workflows for greater efficiency
Criteria:
Matric (relevant tertiary education will be beneficial)
3 - 5 years' experience in sales administration (FMCG or related industry advantageous)
Strong computer literacy (Microsoft Office; Omni beneficial)
Fully bilingual in English & Afrikaans with excellent verbal and written communication skills
High level of accuracy, organisational skills, and attention to detail
Able to work independently, handle pressure, and take initiative
Outgoing personality with strong teamwork and problem-solving ability
Residing in or near Kraaifontein