Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
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Senior Account Sales Engineer
The Senior Account Sales Engineer is expected to drive results, inspire confidence, and think strategically, applying both technical expertise and strong interpersonal abilities to maximize customer satisfaction and drive business outcomes. As an Account-Based Solutions Engineer, you will play a critical role in supporting Fastly's largest and most strategic accounts. Recognizing that not every customer is the same, this role is designed for focused engagements to capitalize on high-growth opportunities, drive revenue retention and growth, and ensure a strong Return on Investment (ROI) for focused customer engagements. You will act as a proactive focal point for assigned customers, ensuring their success and serving as a trusted advisor. This role comes with customer lifecycle responsibilities, including presales and postsales engagements.
What You'll Do
Work with customers and prospects to develop customized solutions aligned to their business priorities
Design architectures and deliver a customer roadmap that leverages Fastly’s platform
Deliver strategic sales plays and contribute to competitive wins and renewals
Engage early in the roadmap process to ensure alignment with customer goals
Champion customer feedback to shape Fastly’s product roadmap
Lead and manage Proofs of Concept (POCs) and technical evaluations
Take lead in the onboarding and service delivery upon a successful closure of an opportunity
Expand relationships with key stakeholders and build executive-level trust
Collaborate cross-functionally with Product, Engineering, and Support to advocate for customer needs
Track and prioritize critical issues, feature requests, and value delivery
What We're Looking For
10+ years in a customer-facing technical role (Sales Engineer, Solutions Engineer, Technical Account Manager or similar), with a proven record of hands-on experience at pre- and post-sales.
2+ years of experience working in or with Media, Entertainment and/or Gaming industries.
Strong knowledge of CDN technologies, particularly streaming.
Good knowledge of Application Security (WAF, API Security, Bot Security) is preferred.
Proven ability to influence business and technical stakeholders
Skilled at delivering technical demos and communicating complex concepts clearly
Proficiency in a scripting language (e.g., Python, Ruby, Perl, PHP, or VCL)
Excellent written and verbal communication skills
Curiosity and openness to new technologies and ways of working
Willingness to travel up to 20% domestically
Work Hours
This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements:
This position is open to the following locations only:
South Korea (Remote)
This position will require travel as required by your role or requested by your manager, including travel to the USA.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.
Why Fastly?
We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base, but we also support a growing number ofopen source projects and initiatives.Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate.Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at
candidateaccommodations@fastly.com or 501-287-4901.Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.