Senior Sales Executive - Multibrand
CFAO Motors Kenya limited (Formerly Toyota Kenya)
Nairobi, KenyaPosted Posted today
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Job description
JOB PURPOSE
This role is responsible for driving Multibrand sales to achieve sales targets, maximise profitability, and strengthen brand loyalty through developing and maintaining high value customer relationships, and delivering an exceptional, personalised customer experience in line with the CFAO and OEM standards.
MAIN RESPONSIBILITIES OF THE JOB
Operational Responsibilities
Identify, prospect, and develop new business opportunities within the luxury and premium market
Build and maintain a strong sales pipeline through networking, referrals, corporate partnership, digital leads and targeted prospecting
Manage the full sales cycle
Deliver a personalized, seamless and premium experience
Build and maintain long term relationship with high net worth individuals, corporate executives, entrepreneurs, diplomats etc
Conduct professional vehicle presentations, demonstrations, and test drives as per the CFAO and OEM standards
Maintain in depth knowledge of Multibrand model ranges, technical specifications, features, optional extras, pricing and competitive positioning
Stay abreast with new trends, market development, and competitor activities
Representative the brand professionally at private viewings, exclusive launches, exhibitions, networking events, and corporate engagements
Maintain accurate customer records, sales forecasts, prospect databases, and pipeline reports
Ensure compliance with internal sales processes, company policies, and applicable legal and regulatory obligations.
Maintain contact with customer before, during and after delivery of vehicle
Ensure vehicle handover meets CFAO and Multibrand quality standard
Work closely with the Aftersales team to support customer satisfaction throughout the ownership journey
Identify opportunities for service packages, accessories, vehicle upgrades, and future purchases
Monitor customer feedback and proactively address issues that may affect retention or brand reputation
Provide regular reports on sales performance, lead conversion, pipeline activity, customer engagement and market intelligence
Contribute to sales meetings, business reviews, promotional initiatives, and strategic planning
Share market insights to support improvements in product offering sales processes
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum level of academic and professional qualification required to perform effectively in the role
Bachelor's Degree or Diploma in Sales, Marketing, Business Administration or relevant field from a recognized institution
Minimum level of experience required to perform effectively in the role
5 years' working experience in sales in the automotive industry or Sales of products, to the Ultra-high-new-worth (UHNWI) clientele.
Experience managing high value clients and complex sales negotiations
A valid driving licence