THE ROLE
This role forms part of a global Application Management and Contingent Workforce division aligned to enterprise client delivery frameworks.
You will be responsible for driving operational delivery excellence, supporting enterprise application management environments, coordinating workforce delivery operations, and managing strategic stakeholder engagement across local and global delivery teams.
The role combines service delivery management, operational governance, stakeholder engagement, contractor coordination, SLA management, and enterprise workforce delivery support.
KEY RESPONSIBILITIES
Service Delivery & Operational Management
Supporting enterprise application management environments and operational delivery functions
Driving SLA adherence and operational excellence across delivery environments
Managing operational workflows, reporting processes, and service delivery coordination
Supporting enterprise client delivery models and operational governance requirements
Stakeholder & Client Engagement
Collaborating with global delivery stakeholders across multiple projects and operational workstreams
Acting as a client-facing representative within enterprise and managed service environments
Supporting communication and coordination between clients, contractors, and delivery teams
Building strong relationships across local and global operational teams
Contractor & Workforce Operations
Supporting onboarding, contractor management, and workforce delivery processes
Managing delivery pipelines and operational coordination activities
Supporting contractor retention and workforce engagement initiatives
Assisting with operational delivery optimisation and workforce planning support
Documentation, Reporting & Governance
Managing operational documentation, reporting, and workflow processes
Supporting operational accuracy, reporting standards, and delivery governance requirements
Maintaining visibility across pipeline coverage, delivery metrics, and operational performance
Supporting continuous improvement and operational optimisation initiatives
Talent Pipeline & Delivery Support
Building and maintaining high-quality talent and delivery pipelines
Supporting sourcing and operational coordination activities using:
LinkedIn Recruiter
ATS platforms
Enterprise sourcing tools
Supporting workforce delivery and operational readiness across enterprise environments
WHAT WE ARE LOOKING FOR
Key Requirements
Minimum 8 years' experience within:
Service Delivery
Enterprise Operations
Managed Services
Application Management environments
Strong communication and stakeholder management capability
Experience working within enterprise or managed service environments
Strong organisational and workflow management skills
Experience supporting remote and global delivery teams
Strong understanding of application management and support models
Comfortable working with ATS platforms, LinkedIn Recruiter, and sourcing tools
KPIs & SUCCESS MEASURES
Time-to-submit
Candidate quality ratio
Contractor retention
SLA adherence
Talent pool growth
Stakeholder satisfaction
Operational accuracy
Pipeline coverage