Role Purpose/Business Unit:
In this key role, you will be responsible for monitoring, maintaining and optimising events from Core Data Network elements that support Mobile and Enterprise services..
The ideal candidate is a proactive professional with in-depth knowledge of Core Data Network with a strong background in real-time network operations, fault management, and incident resolution..
Drive visibility on Core network elements and continuously evaluate incident handling process for improvement and optimisation.
Your responsibilities will include:
Ensure high network availability, performance, and quality of service (QoS) through proactive monitoring and optimization.
Perform real-time fault detection, troubleshooting and analysis for high priority Core network incidents during War rooms.
Analyze KPI's, alarms, and performance trends to ensure network stability and optimal performance.
Support incident, problem, and change management processes according to ITIL standards.
Provide technical guidance to NOC engineers and ensure proper documentation of all activities.
Contribute to continuous improvement initiatives and automation of NOC monitoring tools.
Analyse events using diversified tools to ensure proper process flow into fault management platform
The ideal candidate for this role will have:
Degree /3 Year National Diploma in Elec Eng /IT /Software Eng or related field. Essential
Networking Certifications CCNP / CCNA/JNIP /ITIL. Advantageous
Nokia /Ericsson/Huawei Core Certifications. Advantageous
5+ years work experience in Telecommunications or IT. Essential
3+ years work experience in Core Data Network /IP MPLS Network Elements. Essential
Strong understanding of LTE / 5G architecture, signalling protocols and IP networking. Advantageous
Experience in vendor-specific configurations and multi-vendor environments. Advantageous
Knowledge of virtualization (NFV, VMware, OpenStack) and containerized core solutions (CNFs).Advantageous
Strong understanding of network monitoring systems (e.g., NetAct, ENM, Zabbix, Nagios, SolarWinds, Syslog, Kafka etc.).Highly Advantageous
Familiarity with incident management tools (e.g., ServiceNow, Remedy).Advantageous
Core Competence:
Critical Thinking and problem solving
Analysing and decision making
Communication and collaboration
Innovation and creativity
Leading supervising
Customer centric
Closing date for Applications: 15 April 2026