Senior Specialist: Digital Workplace & Experience Enablement at BCX
BCX
Core Description
Responsible for shaping, delivering, and continuously improving the digital workplace ecosystem that enables BCX employees to work effectively, securely, and seamlessly across modern platforms.
Key Deliverables / Primary Functions
Core Functional Skills & Capabilities
Digital Transformation
Service Design & Process Digitisation
Automation & AI Productivity Tools AI
Employee Experience Design & Journey Mapping
Microsoft 365 & Collaboration Ecosystems
Core Behavioural Competencies
Formulating Strategies & Concepts
Leading & Supervising
Entrepreneurial & Commercial Thinking
Job Match
Creating & Innovating
Delivering Results & Meeting customer expectations
Minimum Qualifications
Three-year degree (NQF 7) in Information Systems, Computer Science, Business Management, Digital Experience, Engineering, or related field.
Postgraduate qualification preferred
Additional Education -Preferred /Advantage
Additional studies in workplace platforms, service design, human-centred design, or employee experience are advantageous.
Experience
At least Seven (7) years' experience in digital workplace, end-user computing, collaboration platforms, or employee experience.
Strong background in Microsoft 365 ecosystem management, workplace optimisation, and cloud-enabled work practices preferred.
Certifications
Microsoft 365 certifications advantageous (Modern Desktop Administrator, Teams Administrator, Productivity Solutions Expert).
Agile or project management certifications beneficial.
Certifications in service design, UX, design thinking, or digital experience.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of engagement - Interact with similar levels, Executive levels, and various stakeholder internal and external to BCX.
Span of control = 0
Special Requirements / Employment Condition
Willing to travel
Valid Drivers license
Workplace / Physical Requirements
Hybrid Remote Worker
Non-Billable