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Service Advisor at SydSen Recruit
SydSen Recruit
September 06, 2026
Full-time
On-site
Key Responsibilities
Customer Interaction & Communication
Greet customers professionally and assess their vehicle service requirements.
Provide accurate quotations for maintenance and repair work.
Clearly explain technical issues and service recommendations in customer-friendly terms.
Keep customers informed on progress, timelines, and any cost adjustments.
Conduct post-service follow-ups to ensure satisfaction and resolve any concerns.
Service Scheduling & Coordination
Schedule service appointments to optimise workshop productivity.
Liaise with technicians to ensure work is completed efficiently and on time.
Confirm availability of required parts before scheduled bookings.
Documentation & Record-Keeping
Create and manage detailed service orders and repair documentation.
Maintain accurate customer and vehicle records, including warranty and service history.
Process invoices and payments accurately and promptly.
Quality Control & Customer Satisfaction
Ensure that all work performed meets the brand's high-quality standards.
Deliver an exceptional customer experience that builds loyalty and trust.
Address customer complaints professionally, escalating when necessary.
Product & Service Knowledge
Stay informed about the latest vehicle models, features, and service promotions.
Promote additional products and services that enhance customer value.
Team Collaboration & Reporting
Work closely with the service, parts, and sales departments to ensure operational efficiency.
Report on service department performance and customer satisfaction trends.
Minimum Requirements
At least 2 years' experience in a service or customer-facing role (automotive dealership experience advantageous).
Computer literate (Microsoft Office Suite).
Valid driver's license and own transport.
A technical qualification will be beneficial.
Key Competencies
Strong communication and interpersonal skills.
Customer service excellence and problem-solving ability.
Motivation to achieve results and perform under pressure.
Organised, resilient, and team-oriented.
Customer Interaction & Communication
Greet customers professionally and assess their vehicle service requirements.
Provide accurate quotations for maintenance and repair work.
Clearly explain technical issues and service recommendations in customer-friendly terms.
Keep customers informed on progress, timelines, and any cost adjustments.
Conduct post-service follow-ups to ensure satisfaction and resolve any concerns.
Service Scheduling & Coordination
Schedule service appointments to optimise workshop productivity.
Liaise with technicians to ensure work is completed efficiently and on time.
Confirm availability of required parts before scheduled bookings.
Documentation & Record-Keeping
Create and manage detailed service orders and repair documentation.
Maintain accurate customer and vehicle records, including warranty and service history.
Process invoices and payments accurately and promptly.
Quality Control & Customer Satisfaction
Ensure that all work performed meets the brand's high-quality standards.
Deliver an exceptional customer experience that builds loyalty and trust.
Address customer complaints professionally, escalating when necessary.
Product & Service Knowledge
Stay informed about the latest vehicle models, features, and service promotions.
Promote additional products and services that enhance customer value.
Team Collaboration & Reporting
Work closely with the service, parts, and sales departments to ensure operational efficiency.
Report on service department performance and customer satisfaction trends.
Minimum Requirements
At least 2 years' experience in a service or customer-facing role (automotive dealership experience advantageous).
Computer literate (Microsoft Office Suite).
Valid driver's license and own transport.
A technical qualification will be beneficial.
Key Competencies
Strong communication and interpersonal skills.
Customer service excellence and problem-solving ability.
Motivation to achieve results and perform under pressure.
Organised, resilient, and team-oriented.