D
Service Consultant at Discovery Limited
Discovery Limited
October 18, 2026
Full-time
On-site
Key Purpose
Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions' queries.
Areas of responsibility may include but not limited to
Answering inbound calls timeously
Dealing with predominantly telephonic and occasionally email queries
Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
Submitting of reports to brokers
Review and recommend improvements to existing processes
Implement and maintain internal controls to ensure best practice
Perform any other related functions requested by management
NB: The role is not limited to the key outputs mentioned above
Personal Attributes and Skills
Perform a variety of administrative responsibilities
Ability to multi-task and attention to detail is vital
Ensure that delegated tasks are performed within proper time frames
Prioritise workload and address any immediate issues as and when they arise
Effective communication at all levels within the organisation (written and telephonic)
Client centric servicing and positive problem solving approach
Excellent time management
Deadline conscious and able to work under immense pressure
Work independently, but open to team work when necessary
Takes responsibility for actions and projects
Upholds ethics, values and demonstrates integrity
Adapts to changing circumstances, new ideas and change initiatives
Education and Experience
Essential:
Matric Certificate
1 year Call centre experience within a financial service industry
Advantageous:
1 year Call centre experience dealing with brokers
1 year experience with Discovery Life products
Post-graduate degree or equivalent
Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions' queries.
Areas of responsibility may include but not limited to
Answering inbound calls timeously
Dealing with predominantly telephonic and occasionally email queries
Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
Submitting of reports to brokers
Review and recommend improvements to existing processes
Implement and maintain internal controls to ensure best practice
Perform any other related functions requested by management
NB: The role is not limited to the key outputs mentioned above
Personal Attributes and Skills
Perform a variety of administrative responsibilities
Ability to multi-task and attention to detail is vital
Ensure that delegated tasks are performed within proper time frames
Prioritise workload and address any immediate issues as and when they arise
Effective communication at all levels within the organisation (written and telephonic)
Client centric servicing and positive problem solving approach
Excellent time management
Deadline conscious and able to work under immense pressure
Work independently, but open to team work when necessary
Takes responsibility for actions and projects
Upholds ethics, values and demonstrates integrity
Adapts to changing circumstances, new ideas and change initiatives
Education and Experience
Essential:
Matric Certificate
1 year Call centre experience within a financial service industry
Advantageous:
1 year Call centre experience dealing with brokers
1 year experience with Discovery Life products
Post-graduate degree or equivalent