Job Summary
As a Service Engineer, you'll lead the charge in delivering high-quality service to our customers. From troubleshooting technical issues to supporting our maintenance contract performance, you'll play a key role in ensuring our equipment and our customer relationships, run smoothly.
As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers' facilities. As someone who prides themselves on getting to the root of the problem, you'll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That's why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.
What you will do
Travel to customer sites
Perform preventive and corrective maintenance, troubleshooting, and installations
Analyze technical issues and escalate when needed using standard operating processes
Train customer operators (if required)
Support production plant efficiency
Monitor service contracts and contribute to business development and growth
Ensure compliance with safety, food quality, and reporting standards
Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
Maintain a clean, safe work environment
Follow all safety protocols in accordance with OHS and Tetra Pak safety regulations and promote a safe working culture in the team
Write a site visit report on completion of the work
We believe you have
Between 1-3 years experience in maintenance ,service or installation within an industrial/ manufacturing (previous processes-oriented will be advantageous)
An engineering degree in Mechatronics, Instrumentation and Control, Automation, Electronics, Mechanical, Electrical or related fields.