The Role
Join our Technical Service Delivery team as a Service Fulfilment Engineer—the critical link between cutting-edge telecommunications infrastructure and exceptional customer experience. You'll execute end-to-end installation, configuration, and activation of Voice, Data, and Video services for enterprise customers across Nigeria.
What You'll Do
Installation & Configuration
Execute new fiber and wireless installations from planning through activation
Install and configure CPEs: routers, switches, IP phones, ONTs
Conduct last-mile troubleshooting to ensure quality service delivery
Maintain ipNX standards for safety, performance, and aesthetics
Collaboration & Documentation
Partner with NOC, Regional Team Leads, and Customer Care for seamless delivery
Coordinate with Infrastructure Teams on surveys, link tests, and measurements
Update installation records accurately in CRM, ERP, and OSS platforms
Escalate field challenges and provide timely customer feedback
Leadership & Quality
Mentor and train interns in technical capabilities
Participate in quality audits and process improvement
Manage company assets, tools, and equipment responsibly
Support enterprise deployments remotely and on-site as needed
What We're Looking For/Required Qualifications
Bachelor's Degree in Computer Science, Computer Engineering, IT, or related field (2:1/Upper Credit minimum)
1-2 years' experience in telecommunications as Network/Communications Engineer
Solid grasp of IP networking: LAN/WAN, TCP/IP, DHCP, DNS
Experience with fiber optic and wireless technologies
Hands-on configuration of routers, switches, and network devices
Knowledge of troubleshooting tools: ping, traceroute, cable testers, OTDR
Understanding of structured cabling and network terminations
Proficiency in MS Office Suite (Word, Excel, Outlook, Project, Visio)
Preferred
NYSC or internship in ISP/telecoms/ICT environment
Cisco Certification or PMP
Key Competencies
Exceptional customer service and communication skills
Strong problem-solving and analytical thinking
Meticulous attention to detail
Proactive, results-driven approach
Team collaboration and willingness to learn
Professional conduct and quality commitment
Success Metrics
Service installation turnaround time
First-time-right installation rate
Customer satisfaction ratings
Documentation and reporting compliance