About the Role
ipNX Nigeria is seeking a Service Fulfilment Engineer (SFE) to join our Technical Services team.
The successful candidate will be responsible for the installation, configuration, and activation of customer services (Voice, Data & Video), ensuring high-quality service delivery and customer satisfaction.
Key Responsibilities
Execute end-to-end service provisioning for new customer installations (Fiber or Wireless).
Perform on-site installation, configuration, and testing of customer-premises equipment (routers, switches, IP phones, ONTs).
Conduct troubleshooting to ensure optimal service activation and performance.
Collaborate with Network Operations Center (NOC) and other internal teams for seamless service delivery.
Update installation and service records in internal systems (CRM/ERP/OSS tools).
Ensure installations meet company standards for safety, performance, and aesthetics.
Provide feedback and escalate field challenges when necessary.
Support enterprise network deployments (remote and on-site).
Maintain company tools, equipment, and assets.
Mentor and supervise interns.
Build strong relationships with customers and internal stakeholders.
Key Performance Indicators
Installation turnaround time
First-time-right installation rate
Customer satisfaction levels
Accuracy of documentation and reporting.
Requirements
Educational Qualification:
B.Sc in Computer Science, Computer Engineering, or related discipline (Minimum of Second Class Upper / Upper Credit).
Experience:
1 - 2 years experience in telecoms, ISP, or ICT environment.
Hands-on experience with network devices (routers, switches).
Experience in LAN/WAN design and configuration is an advantage.
Technical Skills:
Basic understanding of IP networking (LAN/WAN, TCP/IP, DHCP, DNS).
Knowledge of fiber optic and wireless technologies.
Ability to configure routers and switches.
Familiarity with troubleshooting tools (ping, traceroute, OTDR, cable testers).
Understanding of structured cabling and network safety practices.
Soft Skills:
Strong communication and customer service skills
Problem-solving and analytical thinking
Attention to detail
Team player with a proactive attitude
Willingness to learn and adapt.
Work Schedule:
Monday - Friday (8:00 AM - 5:00 PM)
Occasional weekend work may be required.