About the job
Your role
As a Service Planner, CSO, your mission is to enhance customer satisfaction and experience through timely job allocation and response . You will report to the Operations Manager, CSO.
You will
Receive incoming calls from customer and schedule all service order both internal and external.
Serve as information liaison between the service staffs and customers - providing regular updates to customers regarding service that is in process.
Keep WIP levels to minimum by ensuring orders are closed on time.
Do two months forward planning of service jobs by ensuring parts are ordered on time.
Plan and schedule service jobs for FSE, ensuring parts are picked in advance.
Weekly follow up of smart link and MAM2 leads and advising customers on due preventive maintenance activities.
Regular update of customers on status of their orders.
Ensure all planned service visits are done on time and in communication to respective customers.
Follow up on FSE recommendations and recommend improvements to customers where necessary.
Informs customers on any required corrective actions to ensure a reliable operation of the equipment.
Ensure FSE work in safe environment and promote culture of incidents and accidents reporting in TIA.
Ensure FSE book all work hours correctly.
Forward planning of FSE leave schedule, ensure adherence and availability to carry out service activities.
Participate in service contract management in collaboration with aftermarket sales team.
Assist installed based experts ( IB) on installed base management.
Participate in inventory management in collaboration with logistics team.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have 3 - 5 years of experience, working as a Service Planner or similar role
Undergraduate Degree in an Engineering or Business related field
Excellent communication, organization and interpersonal skills
Strong PC skills with MS Office, PowerBI and using CRM
Valid driving license
In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being