We are seeking a Service Technician for a permanent role based in Gqeberha, Eastern Cape.
Applicants are required to strictly meet the following criteria:
Grade 12 with a Technical qualification (Electrical) will be advantageous.
Valid driver's license and reliable transport.
A minimum of 3 years' experience in the Electrical field.
Experience in the installation and maintenance of laundry dosing equipment will be advantageous.
Experience in the programming of laundry machines will be advantageous.
Experience in the installation of dish machine and chemical dosing units will be advantageous.
Knowledge of the maintenance and repairs of industrial dish-machines will be advantageous.
Ability to roll-up sleeves and work with team members.
A keen eye for detail and desire to troubleshoot / probe further into data
Intermediate knowledge in the MS Office package (e.g. Word, Excel, PowerPoint, etc.).
Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).
The successful applicant would be responsible for, but not limited to:
Business Development:
Maintain brand reputation and ethos of business in a professional manner.
Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
A client call planner must be completed and repeated in a 4-to-6-week cycle.
To monitor sales and gross profit activities.
Customer Relationship Management:
Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
Complete laundry load count & calibration report. Ensure information is recorded on relevant Excel spreadsheet to allow for Costing forecast.
Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (e.g. Training Registers, Training Certificates, etc.).
Build a relationship with all key people within the client portfolio. (e.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
Always provide prompt service and assistance.
Assist with deliveries to customers in unforeseen circumstances.
Attend to customer needs concerning the best suited products and their efficient use.
Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
Demonstrate the company's consultative sales approach; leverage hands-on service to enhance our total value to the customer.
Provide emergency service coverage after hours to appreciative customers.
Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
Learn customers' operations and devise unique solutions as their expert on advanced cleaning and sanitation processes
Communication and Feedback:
Attend and participate in all sales meetings.
Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
Submit a weekly sales/technical report to Sales Manager.
Adhere to Company Data and Communication Policies.
Use prescribed templates where available.
Comply with deadlines where set/required.
Administration Services:
Assist the Debtors department with the following up of monies when required to do so.
Ensuring that new clients have the correct cash or credit application forms completed.
Provide updated client contact information.
Manage product merchandizing in the market and exercise and maintain brand image control, i.e. stickers, wall charts, etc.
Ensure HSE standards (as relating to our product supply) are maintained on client sites.
Perform Stock Management and stock taking on a regular basis where required to do so.
Self-Development:
To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
Strive continually to keep abreast of changes in the industry.
Attend all training courses as provided by the company from time to time.
Work on improving your selling skills through self-study.
Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).
Register new claims on claim system
Provide claim letters and claim forms to stakeholders if required
Obtain all compliance documents to enable legal advisor to commence with assessment of claim
Assist legal advisor with research and investigations
Draft preliminary opinions and timelines
Draft settlement and release agreements
Collate all documents required for the requisition of claim payments
Close claim files and update all stakeholders
Update and maintain the trial date spread sheet