We are looking for a proactive, customer-friendly, and tech-savvy shop assistant to support our growing team.
Key Responsibilities
Respond to customer inquiries via WhatsApp, social media, phone, and email in a professional and timely manner.
Guide customers on product selection, availability, sizes, and delivery options.
Process and fulfill online orders, including packaging and coordinating with delivery/rider services.
Record daily sales transactions and maintain simple bookkeeping records (cash, M-Pesa, and bank).
Assist with preparing sales reports, expense records, and stock reconciliations.
Update product listings, prices, and stock levels on e-commerce platforms and social media.
Handle customer complaints, returns, and exchanges in line with company policy.
Working with social media specialist in support of posting products, promotions, and engaging with followers on social media.
Keep the shop and inventory organized and assist in stock-taking.
Qualifications & Skills
Diploma in sales, marketing, accounting, or IT is an added advantage.
A minimum of 1 year of experience in a retail or customer service role is preferred.
Basic knowledge of bookkeeping, record-keeping, or cash reconciliation.
Experience in retail, e-commerce, or customer service preferred.
Comfortable using smartphones, computers, and social media platforms (Instagram, Facebook, TikTok, WhatsApp Business).
Strong communication and interpersonal skills.
Basic math and analytical skills.
Honest, reliable, and highly organized.
Ability to multitask and work in a fast-paced environment.
Personal Attributes
Passionate about fashion, beauty, and online sales.
Friendly, approachable, and customer-oriented.
Tech-savvy and eager to learn.
Detail-oriented, proactive, and responsible with money.